Terms and Conditions - Antipodes Travel

Why book with us?

Our guaranties 

Price

The price indicated in your quotation is established based on pricing received by suppliers. These prices are subject to change in case of lack of availability of a product or service, and in the case of a change by suppliers. Antipodes Travel and its partners will provide a similar product or service in its place.
Our prices include our operating costs: evaluation of your request, advice, quotation, reservations, preparation of your travel documents and information. This is why, for self-drive itineraries including transport, accommodation and other services, our quotations are presented as a full package with a total price, and not itemized. Antipodes Travel reserves the right to provide or not provide a detailed rundown of the quotation, on a case by case basis.
Our prices do not include the following: issuing of passports and/or visas, airport taxes, departure taxes, drinks, gratuities, exceptional spending resulting from unforeseen events (strikes, bad weather etc), insurance (except those mentioned in the quotation), a change in the GST rate or introduction of a new government tax (such as diesel tax).

Changes

If Antipodes Travel is unable to supply services that have been accepted in the quotation, we will do our level best to suggest similar services as a replacement.
If the client wishes to modify the trip following acceptance of their quotation, Antipodes Travel will do their best to take these changes into account. In the case where penalties are applied by our suppliers, we will be obligated to pass these on to the client. 

Currency

Our prices are published and invoiced in New Zealand dollars (NZD), in Australian Dollars (AUD), and in Euros (EUR), depending on the destination. As an indication of pricing, you can consult www.xe.com for conversion into your currency. We cannot be held responsible for any variations in the exchange rate. 

Payment

You can pay in the following ways:
– By bank transfer to the Antipodes Travel Ltd account. Transfer fees are at your own cost, the total amount must arrive in our account in full.
– By Visa, Mastercard or American Express, via our secure payment interface on our website.
For payment by Visa or Mastercard, there is a 2.5% surcharge. For payment by American Express, there is 3% surcharge. 

Upon receiving the balance of your payment, we will send you your travel documents (vouchers) via email, as well as practical information to help you prepare for your trip.

COVID 19 conditions – Book with no obligation!

 

    • You can contact us now to organize your trip in 2021 or 2022, no deposit required while the borders are closed
    • Once the borders are open with no restriction (no isolation required on arrival), we will update your quote according to your travel dates and flight details.  A 20% deposit will then be required to book your holiday with us.
    • The balance is due 30 days prior to your travel date.
  • Should the borders close again due to Covid 19:
    – between the date you paid your deposit and the date your balance is due : we will refund your deposit or you can keep it as a credit towards future travel with no time limit. You decide what suits you best!
    – between the date you paid your balance and your date of travel : we will refund the balance only; the deposit will be kept in credit towards future travel.  

Should any of our suppliers apply cancellation fees, they will be indicated in our quote and will be charged.

***** The deposit and cancellation policies below apply post Covid19 ******

Deposit

The payment of your deposit confirms acceptance of our conditions of sale.
Once the quotation is accepted, we ask for a 20% deposit of the quotation + the total cost of any domestic or international flights, for all inscriptions made more than 30 days before the date of arrival.
The balance is to be paid 30 days before the date of arrival.
For any booking less than 30 days before the date of arrival, the total amount of the trip is payable upon confirmation.
There are no additional fees for late reservation. Antipodes Travel will do its best to reply to your request as quickly as possible. 

Cancellation

Antipodes Travel reserves the right to cancel any reserved services if we do not receive payment of the balance at least 30 days before your arrival. 

When a number of clients are enrolled on the same trip (not including our guided tours), and where one client cancels their trip, the total amount of the trip will be readjusted and spread across the remaining participants.

Refund Procedure

Additional insurance

Cancellation, baggage, and repatriation insurance are not included in our pricing. We strongly advise that, upon confirmation with our agency, you subscribe to an additional insurance that covers the risks of cancellation, loss of baggage, repatriation, hospital, and medical fees. 

Refunds and claims

Any unused service or interruption to your trip due to the traveler will not be eligible for any refund. No refund can be claimed if the client cannot present the necessary identifying documents (ie. Passport) or visas necessary for entering the country. Antipodes Travel cannot be held responsible for transport delays that lead to the non-utilisation of services.

Any potential claims must be received by the agency in the 21 days following the client’s return, by email or mail, with written proof. We will be unable to consider any claims received more than 21 days following the return of the client. In the case of a legal dispute, the case will be submitted and governed as per New Zealand laws and under New Zealand jurisdiction.

Driving in NZ and Australia

If you do not possess a New Zealand driver’s license, you can use your overseas or international driver’s license for up to 12 months in New Zealand if it is issued in English. If your licence is not in English you must carry, in addition to your original driver’s licence, an international driving permit or an English translation of the licence issued by an NZTA authorised translator. The client is responsible for acquiring the necessary documentation before the beginning of their trip.